This build isn't for the faint of heart. We setup a meeting with you and our whole team to get your design ideas and create something truly custom. This build can be water cooled or air cooled, you can decide. We will hand select the best hardware available for this build, After our consultation we will start building. We will always Film Project unknowns and document the gaming PC throughout the build. During the building process we will give you updates on your Gaming PC, little sneak peaks to keep you on your toes! We will also Custom badge your PC 1 of 1.
AFTER ORDERING: You want to know what happens next! We get it! Our custom build manager will contact you by email with any questions that may need answered on your PC Build.
THE EXPERIENCE: When you order a Gaming PC from Overkill Computers you get a custom experience different from ANY other company. For Project Unknown you will get the whole VIP treatment! If you would like to Overkill Computers will fly you out to our shop to reveal your one of a kind Custom Computer and record it for Social Media! We will also put you up in a hotel to be able to hang out with the whole team! And of course you will get some Overkill Swag to take home too!
CUSTOM BADGING: For Custom Gaming PC’s, The Forge line PC’s and Project Unknowns, we always put a custom badge on the PC showing what number of the custom run you got! If you worked with our custom build manager for a 1 of 1 MOST times we are filming it too! And if you want to turn that PC into a custom run on our website, we will let YOU name the Gaming PC.
THE EXPOSURE: Many times we film the ENTIRE Build process. But if you specifically want to be shouted out on social media, we do that once your build is finished. Have a Twitch, TikTok or Instagram account? Share it with the custom build manager and we will make sure your build gets showcased and you get the street cred you deserve!
TESTING: One of the reasons why building a PC the RIGHT way takes time is due to running the proper testing. We have a testing manager that painstakingly runs tests on your PC for up to 24-48 hours. Once the testing is complete he generates a report that YOU the customer has access to. Your PC is then hand checked by the Operations Manager and then the shipping manager before it ships!
SHIPPING: We take shipping these beasts very seriously… For smaller PC’s we use instapak expanding foam on the interior of the PC. Then we put the PC in its original protective box. Then we put that box inside a THICK double walled box with foam surrounding that. We also use fiber glass reinforced tape to seal it shut! For our MASSIVE Gaming PC’s we still use lots of foam and the original box, then we take that and package it inside of a wooden crate with a pallet base. These are then shipped UPS Freight on a special semi truck with a lift gate!
SHIPPING INSURANCE: We have Company wide UPS Capital insurance on ALL of our outbound shipments standard. However, we ALSO offer Extend shipping coverage during checkout with most of our builds as an extra option for you. Sometimes people want to handle the insurance and refund themselves and be covered in the unfortunate event of a carrier damaging your PC or in the rare occurrence something went missing in transit.
AFTER DELIVERY: You’re PART of the Overkill Computers Family! You already have YOUR Builders number! If you have any questions, or need any help with your PC you can always contact us. If you go to set up your PC and need help, we are there. If you break something toying around with the hardware, we are there!
NOTE: The shape of the Blacked out PC Shown in the image is just a placeholder. The image does not reflect a set form factor.
After ordering a Gaming PC our custom build manager will contact you by email with any questions that may need answered on your PC Build. If you have any special requests or want to change something about your build, we make sure that happens! We will also ask for your social accounts and twitch if you have one so others can get excited about YOUR PC Build as well! Once your build details are locked in, and all your custom pieces and parts arrive, it gets assigned to a Builder!
Build Time: Build time is always different, this is due to every computer having a varying level of complexity. Sometimes we are waiting for the customer to make a choice on colors, designs, laser etching. Some introductory builds can take a week or less. Some of our absolute monster builds can take up to 3 weeks! When you order a Gaming PC from Overkill Computers you get a custom experience different from ANY other company. We are a small team, so you will get messages directly from YOUR computer builder with updates on YOUR build! Many times we will have cool or new products that we are using in house, and if we have the ability to use something new or exciting for your build, we ask if you want it! You get to know who built your PC and even have their number if you have questions!
Shipping: We take shipping these beasts very seriously… For smaller PC’s we use instapak expanding foam on the interior of the PC. Then we put the PC in its original protective box. Then we put that box inside a THICK double walled box with foam surrounding that. We also use fiber glass reinforced tape to seal it shut! For our MASSIVE Gaming PC’s we still use lots of foam and the original box, then we take that and package it inside of a wooden crate with a pallet base. These are then shipped UPS Freight on a special semi truck with a lift gate!
Returns: a) Refunds are only issued if the custom build cancellation is BEFORE the build has started. Refunds are for the sale amount at current selling market value and does not include shipping charges. Additionally, a 15% restocking fee is applied to computer systems unless all of the two items below have been met:
1. Your cancellation was approved before the parts have been ordered.
2. The order could not be completed due to a shortage of parts.
b) All sales are final and not eligible for a refund once the parts have been ordered and received to our warehouse location. Returned merchandise must include its original packaging, manuals, and all accessories. All sales on software items are final. Opened accessories such as the monitor and speakers
will not be refunded OverKill Computers will not refund shipping costs and will not pay shipping for returning packages. ORIGINAL SALES RECEIPT REQUIRED FOR ALL RETURNS. CUSTOMER IS RESPONSIBLE
FOR ALL SHIPPING FEES FOR WARRANTY RETURNS. Before making any return, back up all software and data and remove any personal information, confidential information or private content which you do not want viewed or used by any third party. Overkill Computers is not liable for lost data or misuse of
data on computers that are returned for any reason.
Non-Computer Merchandise Returns: (Shirts and swag from the Merchandise Store) 100% Money back Guarantee!